Reopening FAQs

Ryerson remains committed to a healthy campus and your wellbeing is our first priority. If you’re entering select campus buildings this semester, you’ll see Ryerson has implemented many health and safety measures across campus. The SLC has made many changes to provide a safe study environment for those whose home is not suitable for study and online classes.

We know there is a lot of new information to take in! For the latest up to date information follow us on Instagram @ryersonslc.

What days will the SLC be open and what are the hours?

Hours of operation starting September 8th, 2020:
Monday to Friday
8 a.m. – 1 p.m. and 2 p.m. – 8 p.m.

We will be closed mid day from 1 p.m. – 2 p.m. for cleaning. The building will be cleared and bookings will be unavailable during this time.

Can we just drop in?

In order to visit the SLC, students must book a reservation through our internal booking system or have an appointment booked through Academic Accommodation Support (AAS), the Centre for Student Development and Counselling (CSDC), or the Ryerson University Isaac Olowolafe Jr. Digital Media Experience Lab (DME).

To discourage gathering, events will not be taking place at the SLC during this time. The SLC is prioritizing the space to be a safe and secure study environment.

Our booking system allows us to keep track of who is in the building, when they are in the building, and where they were located. This information is crucial for contact tracing as well as informing our cleaning staff on the highest priority touch points to clean throughout the day. Booking a space also allows us to regulate the amount of students booking at once, which helps keep traffic down — this keeps everyone safe.

How do we book a reservation?

Reservation will be made online here. They must be made with your Ryerson log-in. Desks will be available to be booked on floors 3, 5, 7, and 8. Available desks will be marked with a green plus sign.

Please note the 7th floor Graduate Study Space will remain only available to Ryerson graduate students. Upon arrival undergraduate students will not be able to access this space using their OneCards, we ask that you book a desk outside of the indicated ‘Grad Space’ when booking on the 7th floor.

If you are a Graduate Student and wish to book a desk in the 7th floor Graduate Study Space, please ask your program to contact the OneCard Office on your behalf to ensure you have access to this part of the SLC.

Collaborative & Group Work Rooms (CGWRs) will remain offline.

You can book a desk up to 5 days in advance. The longest single sessions available in a day are 5 hours (from 8AM-1PM) and 6 hrs (from 2PM-8PM) as the SLC will be closed for cleaning each day from 1PM-2PM. You will be able to book a maximum of 15 hours per week, you may divide those hours within the week in a way that works best for you — there is no daily limit.

Reservations should be made before arriving at the SLC. 

When you arrive at the SLC you must have your Ryerson OneCard and show your reservation confirmation or provide the time and room booking for your appointment with Academic Accommodation Support (AAS) or the Centre for Student Development and Counselling (CSDC).

Do I have to have my OneCard? Where do I get a OneCard?

This semester the SLC will only be open to those with a OneCard. You must have your physical OneCard to gain entry into the building. A photo of your OneCard will not be accepted.

The SLC is operating at a reduced capacity. We want to prioritize Ryerson students. Your OneCard is the best way to quickly identify that you are a student at Ryerson while also confirming your identification for your reservation.

New students need to apply for their OneCard online here.

For returning students needing a replacement, the OneCard Office is currently only printing replacement OneCards for students required to be on campus during fall 2020 or need access to certain campus services, including the SLC. Students who are not required to be on campus are asked to hold their request for a replacement card until Ryerson’s campus reopens.

Pick up times will be Monday, Wednesday, Thursday, Friday 10:00 AM to 4:00 PM and Tuesday’s 10:00 am to 7:00 PM from August 31 to September 18.  There will be a staff member from the OneCard Office stationed at the Gould St. SLC door to let students in to pick up their OneCard. After picking up your OneCard students are expected to exit the building. Pick up will be by drop in.

Only students requiring access to campus for classes or in-person services need to pick up their OneCards. All first years must still apply for their OneCard but do not need to pick it up.

Where do I check in?

When you arrive at the SLC the far left two doors will be marked with entrance signs. There may be a line and we ask that you line up 2 meters apart. If there is not a line, you will need to tap your OneCard to enter the building (a new one card reader will be installed near those doors).

If you need to use the accessibility door you will enter using the far right accessibility door by tapping your OneCard. To help create an efficient and smooth check-in experience for everyone, we ask that only those who need the accessibility door use this door.

A check-in desk will be located on the first floor. Each student must check in showing their OneCard, and their reservation confirmation or their appointment time and room number before accessing the rest of the building. 

Follow the signs,  floor decals, and staff members when arriving.

If you have any accessibility concerns or questions regarding the entrance, the check-in process, our booking system, or finding your desk please contact us at slchelp@ryerson.ca

Will they check our temperatures?

Temperatures will not be taken at the SLC. You will be asked to self assess whether you are experiencing any potential symptoms as well as if you have had contact with anyone who tested positive or traveled outside of Canada in the last two weeks. You will be expected to answer honestly and to the best of your ability.

Will masks be mandatory?

You will be expected to wear a mask while inside the SLC, this is the best way to keep our community safe.  An individual may temporarily and briefly remove a mask or face covering when necessary to eat or hydrate. We ask that your mask stay on whenever possible. If you don’t have a mask we will provide you with one. 

There are some accepted exceptions to wearing a mask such as: 

  • persons with an underlying medical condition which inhibits their ability to wear a Mask or Face Covering;
  • persons who are unable to place or remove a Mask or Face Covering without assistance; and
  • persons who are reasonably accommodated by not wearing a Mask or Face Covering in accordance with the Ontario Human Rights Code.

This is in alignment with Ryerson’s Mask Policy and the City of Toronto Bylaw.

If you are unable to wear a mask we ask you to use extra caution while in the building to stay 2 meters apart from other guests, avoid touching your face, and wash your hands regularly. 

All guests must stay 2 meters apart at all times and keep elevator use to two people per elevator. We are asking that all students maintain physical distancing within the SLC. If you are conversing with another student we ask that you keep your mask on and keep the recommended 2 meter distance between you.

Please help us keep the SLC a safe place for students by respecting these guidelines.

Is Starbucks open?

The first floor of the SLC will be primarily devoted to checking students in, providing distanced lines for elevator waiting, and will be home to our welcome desk. We will not be providing bookable space on the first floor.

Starbucks is closed until further notice.

Can we access the library or the RCC/KERR/JORG?

The 2nd floor doors to the Library will be closed. Access to the Library will be through Victoria Laneway. The Ryerson University Library will be operating separately from the SLC. 

Ryerson University Library operational hours Starting September 8, 2020:

Library Online Service Hours (EDT)
Monday -Thursday – 8 a.m. to 10 p.m. 
Friday – 8 a.m. to 5 p.m. 
Saturday & Sunday – Noon to 6 p.m. 

Library On-site Hours (EDT) – By Appointment Only
Monday – Friday –  8 a.m. – 8 p.m.  
Saturday and Sunday – Closed

All on-site services will be by appointment only. You can keep up to date with the library on their Instagram @ryersonulibrary.

Will Learning Support (SLLS) be open?

Student Life & Learning Support will continue to operate online. You can contact the SLLS front desk at slls@ryerson.ca and stay up to date by following their instagram @ryersonslls.

The 4th floor will not be available for students to study on.

Will there be common space?

The 6th floor will not be included in booking options, however students are able to move to the 6th floor for a change of scenery, to take a phone call, speak with a louder voice, or stretch their legs. We expect students to maintain physical distance and continue wearing their mask while on this floor.

The 3rd,  5th, 7th and 8th floor will have bookable desks and tables, spaced 2 meters apart.

CGWRs will remain closed at this time.

Can we access the DME or DMZ Sandbox?

The Ryerson University Library Isaac Olowolafe Jr. Digital Media Experience Lab (DME) and DMZ Sandbox located on the 3rd floor are both closed until further notice however the DME is offering virtual consultation.  For information regarding the DME, follow @ryersonulibrary. For up to date information regarding the DMZ Sandbox, follow them on Instagram @dmzsandbox.

Will bathrooms be open?

All bathrooms in the building will be open for use. They have been approved at a capacity of 1 person per washroom, we ask that you respect this capacity limit and wait if a washroom is in use.

Can we use the charging stations?

Charging stations will be available for use, we recommend washing or sanitizing your hands after use of any common touchpoint.

Are the vending machines going to work?

Charging stations will be available for use, we recommend washing or sanitizing your hands after use of any common touchpoint.

Can we eat in the SLC?
A mask can be removed for brief periods of time to eat or hydrate, but must be placed back on directly after. We recognize that snacks and hydration are key components to your health.

Can we leave and come back?
Students can leave and re-enter the building within your booked reservation time-block. You will need to check back in at the check in desk on your way into the building.

How do we contact the SLC if we need assistance or have questions?If you have any questions, or concerns we welcome you to contact us at slchelp@ryerson.ca or visit our headquarters on the 5th floor in room 516.

If you have a question that has not yet been answered you can contact us at slchelp@ryerson.ca or direct message the team on our Instagram @ryersonslc